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TeamWorks International Customer Satisfaction Survey
Project Information

1.
What is the name of your organization?

2.
Which market area best describes your organization?
Education
Government
Community
Faith and Spirituality
Non-Profit
Other:

3.
Please rate your overall satisfaction with our services
Extremely Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied

4.
Working with TeamWorks International has
(Select all that apply.)
Increased my capacity to lead more effectively
Increased the organization's capacity to deal with change
Clarified roles, authority, and responsibilities
Helped my organization meet its mission more effectively
Provided greater insight on my organization's current condition
Other:
Value and Return on Investment
Please rate the following aspects of your experience working with us.
5.
Value (or perceived value) as compared to cost of services
Greatly exceeds the cost of services
Exceeds the cost of services
About equal to the cost of services
Less than the cost of services
Far less that the cost of services

6.
Overall impact of services
Extremely Positive
Moderately Positive
No Impact
Moderately Negative
Extremely Negative

7.
Overall quality of services
Excellent
Good
Poor
Extremely Poor

8.
Comments

9.
Timeliness of delivery
Excellent
Good
Poor
Extremely Poor

10.
Comments

11.
Communication
Excellent
Good
Poor
Extremely Poor

12.
Comments

13.
Scheduling
Excellent
Good
Poor
Extremely Poor
Not Applicable

14.
Comments
Insight Services
If you've used Insight Services Data Analysis, please indicate your level of agreement with the following statements.
 
Strongly Agree
Agree
Disagree
Strongly Disagree
15.
The data was helpful to me.
16.
There was a clear connection between the data and the strategic questions we had.
17.
The data exchange between my organization and TeamWorks International went smoothly.
18.
The presentation of data tables and maps was of professional quality.
19.
The data tables and maps were clearly presented and easy to understand.
20.
I feel comfortable using data tables and maps to make decisions in my organization.
General Questions

21.
Is there anything you would change about your experience with us?

22.
Would you recommend us to a colleague or friend?
Yes
No

23.
Why / why not?

24.
How did you learn about us?
(Select all that apply.)
A professional colleague
A friend
A trade show / conference
TeamWorks website
Internet search engine
A presentation given by TeamWorks
An article written about TeamWorks
An article or blog written by TeamWorks
Other:

25.
Looking forward, what results of our work with you will have the largest impact on your organization?

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