I can't click the link to open my survey-
Go to the survey main page and hit the refresh button in your browser toolbar, allow the page to upload fully, and try again.
I can click to go to the survey, but I get taken to a blank TeamWorks page; there's no survey and nothing asking for my password.
Secondly (if using Internet Explorer) right click the IE icon on your desktop and go to "Properties" This should bring you to the "Internet Options" menu. Click the "Security" tab and then click the "Custom Settings" button near the bottom of the menu. Scroll down to the near-bottom of the list and make sure that the setting "Allow web sites to prompt for information using scripted windows" is "Enabled"
I can type in my password, but it isn't working.
Check that "Caps Lock" is off and that, when you are typing in your password, you are not pressing "shift" when typing in numbers. The password is case sensitive.
Occasionally login to a survey is interrupted by intermittent connectivity. If you are attempting to log on from a home network or a dial-up connection simply try to enter the password a couple more times,
If you are using Netscape Navigator
The password utility Teamworks International Inc. uses to secure client surveys is not compatible with some versions of Netscape Navigator. This problem is easily corrected.
http://browser.netscape.com/ns8/
follow this link to download Netscape Navigator 8.1. It is the most current version to date and is compatible with the survey's password protection.
If none of these solutions are helpful to you please call our office at 651-429-7340 between the hours of 9AM and 5PM Central Time, and someone will be able to assist you.
4801 Highway 61 N, Suite 106
White Bear Lake, MN 55110